What is the significance of ITIL in information technology?

The significance of ITIL (Information Technology Infrastructure Library) in information technology lies in its comprehensive framework designed to enhance the quality of IT service management. ITIL provides best practices and guidance for organizations to ensure that their IT services align with business needs and deliver value to customers. By focusing on continuous improvement and adopting a structured approach to IT service management, ITIL helps organizations systematically manage their IT resources, processes, and practices to optimize service delivery and efficiency.

This framework includes essential principles such as service strategy, service design, service transition, service operation, and continual service improvement, which together form a best practices approach to managing IT services effectively. As a result, organizations that implement ITIL are often better positioned to maintain high service quality, enhance customer satisfaction, and improve overall business performance.