Which kind of system should be created to help a company organize, create, and distribute the collective experience and expertise of employees?

A knowledge management system is designed specifically to capture, organize, and utilize the collective knowledge and expertise of employees within an organization. This system facilitates sharing knowledge, experiences, best practices, and solutions to problems among staff, thereby enhancing collaboration and innovation.

With a knowledge management system, companies can systematically store information in accessible formats, making it easier for employees to find and use existing knowledge. This is particularly important as organizations grow and accumulate vast amounts of information, ensuring valuable expertise does not get lost and can be leveraged throughout the company.

In contrast, project management systems focus on planning, executing, and tracking projects, which is different from managing knowledge. Customer relationship management systems are centered on managing interactions with clients and prospective customers, while human resource management systems handle employee-related processes such as recruitment, payroll, and benefits administration. Thus, the knowledge management system stands out as the most appropriate option for organizing and distributing employee knowledge and expertise.