Which of the following describes a benefit of using a knowledge management system in an organization?

Prepare for the WGU BUS2030 D075 Information Technology Management Essentials OA Test with in-depth flashcards and multiple choice questions. Each question includes hints and explanations. Get exam-ready efficiently!

The benefit of using a knowledge management system in an organization is primarily reflected in enhanced employee collaboration and productivity. Knowledge management systems facilitate the collection, organization, sharing, and analysis of knowledge within an organization. This leads to improved communication among employees, as they have easier access to shared information and resources.

When employees can easily collaborate and share knowledge, they are more likely to work together effectively, leveraging each other’s expertise and insights. This collaborative environment encourages innovation and problem-solving, thus increasing overall productivity. Additionally, knowledge management systems help reduce redundancy, as employees can search for existing information rather than recreating processes or data that already exist, which can also lead to a more efficient workflow.

In contrast, the other options indicate negative outcomes, such as increased operational costs, which does not align with the purpose of a knowledge management system, or factors diminishing client satisfaction and data security, both of which are contrary to the goals of effective knowledge management.

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